Noam Risk Management

Our Code of Ethics
"וְאָהַבְתָּ לְרֵעֲךָ כָּמוֹךָ ... " (ויקרא יט', י״ח); התנא רבי עקיבא: "זה כלל גדול בתורה"
 “Love your neighbor as yourself” (Lev. 19:18)

 

As professionals, and in accordance with the Chartered Insurance Institute (UK) codes, we commit to maintaining and supporting the highest principles of integrity,
probity and ethical fair dealing. Such pure professionalism is a powerful tool that builds trust, resulting in a reputation that people value.

Our duties include:

1. Dealing in an open, clear and co-operative manner, and with queries, courteously and promptly.

2. Working not only within the law but also within the spirit of the law;
   and in as far as required, that the organization is suitably authorized, regulated and has effective compliance arrangements.

3. Acting with highest ethical standards and integrity:
   3.1 Being: honest and trustworthy; reliable, dependable and respectful;

   1. Not taking unfair advantage of a client, a colleague or a third party;

   2. Not bringing the sector or the profession into disrepute;

   3. Not offering or accepting gifts or services which could, or might appear to, imply an improper obligation;

   4. Promoting professional standards in insurance risk management & claims.

4. Acting in the best interests of each client:
   4.1 Fair treatment of clients put at center of corporate culture;

   1. Basing advice and decisions on a clear understanding of client needs, priorities, concerns and circumstances;

   2. Giving client all the information, of which we are aware, which is needed for client to make an informed decision
      provided that information is not confidential to another client.

   3. Making sure the promises we make to clients about a product’s performance and the after sale service are true.

   4. Respecting confidential information of clients, former clients and potential clients;

   5. Ensuring we do not use information from work improperly; 

   6. Turning down work where a conflict of interest exists;

   7. Advising insurance risk management, pointing out (common) errors and misunderstandings:
      differences between insurance - uneconomic, uninsured and uninsurable–  risk, feasibility and fallacies thereof (e.g. uninsured warranties).

5. Providing a high standard of service:

5.1 Communicating with each client in a way that is accurate and straightforward and expressed in a way that the individual client can understand;

5.2 Being transparent about fees and other costs;

5.3 Making sure reasonable steps are taken to ensure all advice is accurate and suitable for the individual client;

5.4 Obtaining from, and providing to, client clear information;

5.5 Ensuring adequate and correct records are kept;  

5.6 Acting with skill, care and diligence;

5.7 Acting only within ability and authorization/mandate, and seeking help where necessary;

5.8 Ensuring our knowledge and expertise is kept up-to-date;

5.9 Ensuring relevant parties’ appropriate training and supervision contributing to client;